Refund policy
Return & Refund Policy – LuluPaws
At LuluPaws, customer satisfaction is our priority. We want every pet parent and their furry friend to love their purchase. If you are not completely satisfied with your order, we offer a simple and customer-friendly return and refund process.
30-Day Return Guarantee
Customers may request a return or refund within 30 days of receiving their order. To qualify, items must be:
- Unused and in original condition
- Free from damage, stains, or signs of wear
- Returned with original packaging when possible
Return Process
To begin a return request, please contact our support team at:
Email: support@LuluPaws.store
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the product if applicable
Our team will review your request and provide the next steps.
Refund Process
Once your return has been approved and received, we will inspect the item and process your refund.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately. We will work quickly to provide a replacement or refund solution.
Non-Returnable Items
Certain products may not qualify for returns due to hygiene or safety reasons if they have been used or damaged after delivery.
Return Shipping
LuluPaws provides free return/refund support within the 30-day return period for eligible cases.
Thank you for trusting LuluPaws. We are committed to making your shopping experience enjoyable and worry-free.